Frequently Asked Questions

Everything you need to know about ordering from SmokeHub, Australia-wide.

Do I need to be 18+ to order?

Yes. Our products are for adults only. In line with Australian law, we may ask for proof of age (18+) before processing or delivering your order.

How long does shipping take?

We ship Australia-wide, to every state and territory. Most orders are dispatched within 1–2 business days, with delivery typically taking around 2–7 business days depending on your location (metro areas are usually faster than regional and remote addresses).

Is shipping discreet?

Yes, all orders are shipped in plain, unbranded packaging.

What payment methods do you accept?

We currently process orders via direct bank transfer. After checkout, contact us via WhatsApp on +61 468 206 948 or email sales@aussiesmokes.com.au and we’ll send you the payment details to complete your order.

Can I return or exchange an item?

Unopened items in their original packaging can be returned within 14 days. For hygiene and regulatory reasons, opened tobacco and cigar products can’t be returned. See our Refund and Returns Policy for full details.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status any time by logging into My Account.

Still have a question?

Reach out to us at sales@aussiesmokes.com.au or phone/WhatsApp us on +61 468 206 948 — we’re happy to help.