Privacy Policy
Last updated: July 2026
SmokeHub (“we”, “us”, “our”) operates smokehub.com.au. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or place an order.
Information We Collect
- Contact details: name, email address, phone number, shipping and billing address
- Order details: items purchased, order history, payment confirmation (we do not store full card numbers — these are handled securely by our payment processor)
- Account details: username and password, if you create an account
- Technical data: IP address, browser type, and general usage data collected via cookies
How We Use Your Information
- To process and deliver your orders
- To communicate with you about your order or account
- To respond to customer support enquiries
- To improve our website and product range
- To meet our legal and regulatory obligations
Age Verification
Our products are intended for adults only. We may request proof of age (18+) before processing or delivering an order, in line with Australian regulations.
Sharing Your Information
We only share your information with trusted third parties who help us run our business — such as payment processors and shipping couriers — and only to the extent needed to fulfil your order. We do not sell your personal information to third parties.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. No online system is completely secure, so we encourage you to use a strong password and avoid sharing your account details.
Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.
Contact Us
If you have questions about this Privacy Policy, please contact us at sales@aussiesmokes.com.au or phone/WhatsApp +61 468 206 048.