Refund and Returns Policy

Last updated: July 2026

We want you to be happy with your order. Here’s how returns, exchanges, and refunds work at SmokeHub.

Damaged or Faulty Items

Please inspect your order as soon as it arrives. If an item is faulty, damaged in transit, or you received the wrong product, contact us within 7 days of delivery and we’ll arrange a replacement, repair, or refund.

Change of Mind

For hygiene and safety reasons, opened or used vapes, e-liquids, and other consumable items cannot be returned once the packaging seal has been broken. Unopened, unused items in original packaging can be returned within 14 days of delivery for a store credit or exchange — just get in touch first so we can arrange it.

How to Start a Return

Email us at sales@aussiesmokes.com.au with your order number and a description of the issue. We’ll get back to you with the next steps.

Refunds

Once we’ve received and checked your returned item, we’ll let you know if the refund was approved. Approved refunds are processed back to your original payment method within a few business days.

Questions?

If you’re unsure whether an item is eligible for return, reach out to us at sales@aussiesmokes.com.au or phone/WhatsApp us on +61 468 206 048 before placing your order or before sending anything back — we’re happy to help.